YOU SAID, WE DID
At Jackson Care, we believe in listening to everyone involved in our residents’ lives—residents themselves, their families, health professionals, and all other stakeholders—to empower them to achieve their personal goals and dreams.
You Said, We Did is our way of capturing the wishes and aspirations of those we support, as well as the insights and contributions of their wider support network, and taking actionable steps to make them happen.
When a desire is expressed—whether it’s by a resident, a family member, or another key individual—we work collaboratively to bring it to life. This process includes:
Listening and Understanding:
We take the time to understand each resident’s wishes, as well as valuable input from their family, friends, and healthcare providers. By tailoring our approach to their unique preferences, needs, and circumstances, we ensure that everyone’s voice is heard.Personalised Planning:
We carefully plan every detail, from arranging transportation and coordinating with external services to ensuring comfort and familiarity. We also consult with families and professionals to ensure that plans are comprehensive, safe, and meaningful.Dedicated Support:
Our team goes above and beyond to provide assistance, encouragement, and companionship throughout the journey, working hand-in-hand with everyone involved to achieve the best possible outcomes.
Whether reconnecting with their faith, achieving a personal milestone, strengthening family bonds, or simply expressing their individuality, You Said, We Did highlights our unwavering commitment to delivering truly person-centred care. These moments of joy and fulfilment reflect our belief that nothing is impossible when we work together—residents, families, professionals, and staff alike.
On this page are a few selected examples of this approach in action. All have been anonymised to respect the privacy of our residents and their loved ones.
If you have any suggestions or ideas, we would love to hear them—please feel free to get in touch!