Admissions

At Jackson Care, we understand that choosing the right care home is a significant decision. Our admissions process is designed to ensure that we meet the unique needs of each resident and their family. Below, you’ll find an overview of how our admissions process works and how we can support you every step of the way.

1. Initial Consultation

We begin with an initial consultation to understand the prospective resident’s needs, preferences, and medical history. This step helps us determine whether Jackson Care is the right fit and allows us to provide detailed information about our services and facilities.

• Consultations can be conducted in person, via phone, or virtually.

• We encourage family members or advocates to participate in this discussion.

2. Needs Assessment

Following the consultation, we conduct a thorough needs assessment to create a personalised care plan. This assessment determines if we can support you with your level of needs and considers:

• Medical requirements and mental health needs.

• Daily living assistance and personal preferences.

• Goals and aspirations to ensure holistic support.

3. Home Tour

We warmly invite you to visit our care home to experience our environment, meet our staff, and see firsthand the level of care we provide. Tours can be arranged at a time that suits you.

• Personalised tours to address your specific concerns.

• Opportunities to observe activities and interact with staff.

4. Review of Fees and Agreement

We provide a clear breakdown of fees, including what is covered and any additional costs for enhanced services such as 1:1 support or specialised therapies. Once all parties agree, we proceed with the necessary documentation.

• Transparent pricing with no hidden charges.

• Support in understanding financial assistance options, if applicable.

5. Move-In Preparation

Our team works closely with you to make the transition as smooth as possible. This includes:

• Assisting with transportation and move-in logistics.

• Helping residents personalise their living space.

• Providing orientation to ensure the resident feels comfortable and welcomed.

6. Ongoing Support

After moving in, each resident is assigned a dedicated keyworker who helps them settle in and works with them to achieve their personal goals. We also maintain open communication with families to provide regular updates.

Altra, who we have recently partnered with, is a great social media platform that we have found to ease the transition period. The app is free to use for all family members and friends. Check out our Social page for more info.

Ready to Begin?

We’re here to answer your questions and guide you through the admissions process.

Contact us to schedule your consultation or learn more about how Jackson Care can support you and your loved ones.